Washington (CNN) - The government-run health insurance exchanges have been open for business for 20 days. But a host of issues have plagued the highly anticipated launch, making it difficult for both consumers and insurance providers.
"There's no sugarcoating it," President Barack Obama said from the Rose Garden on Monday. "The problem has been that the website that's supposed to make it easy to apply for and purchase the insurance is not working the way it should for everybody."
What's not working
Error messages: HealthCare.gov is plagued with technical problems. The Obama administration hasn't completely released the cause or extent of the problems, likely because they haven't quite figured them out.
But people in all but 14 states and the District of Columbia are having trouble applying for the exchanges because the website isn't allowing them to complete the process.
"I put in my user name and password, it didn't recognize it," CNN's Senior Medical Correspondent Elizabeth Cohen reported Monday, saying that the website gave her error messages or said "page not found" or that the system was down.
Obamacare open enrollment: Here's everything you need to know
The problems appear to have been worse for those who signed up in the first days the exchanges opened.
Spinning icon: For others, the website is extremely slow. The spinning icon that indicates that the website is working, albeit slowly, is a huge frustration in the age of (relatively) fast connection speeds.
Faulty information: It's not only consumers wanting to sign up for health insurance who are having trouble, but the insurance companies that provide coverage are experiencing difficulties with the exchanges, too.
SOURCE;
http://edition.cnn.com/2013/10/21/politics/obamacare-what-works/
You can watch video there too.
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